cb888 Frequently Asked Questions

cb888 requires a clear photo or scan of your Pakistani national identity document — either your CNIC, NICOP, or passport. You will also need to provide proof that the payment method you are using (such as your JazzCash or EasyPaisa account) is registered in your name. KYC is a one-time process and typically completes within 24 hours of document submission.

The minimum age to register and play on cb888 is 21 years. This is strictly enforced through mandatory KYC identity verification. Any account found to belong to a person under 21 will be immediately suspended and any deposited funds returned. cb888 takes underage gambling extremely seriously and encourages parents and guardians to use parental controls to prevent minors from accessing gambling platforms.

On the cb888 login page, tap "Forgot Password" and enter the mobile number registered to your account. You will receive an OTP on that number. Enter the OTP, then choose a new password. If your registered mobile number has changed or you cannot receive the OTP, contact cb888's 24/7 live chat support with your CNIC details for manual account recovery.

No. cb888 strictly enforces a one-account-per-player policy. Multiple accounts on the same device, the same mobile number, the same CNIC, or the same payment method are not permitted and will result in all associated accounts being suspended. If you have accidentally created a duplicate account, contact cb888 support to resolve the situation before it affects your funds.

The minimum deposit on cb888 is Rs 500 (PKR). This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum deposit limit for verified accounts, although individual payment methods may impose their own transaction caps — check with your bank or mobile wallet provider if you are depositing large amounts.

EasyPaisa withdrawals from cb888 are typically processed within 1 to 4 hours during business hours, and within 12 hours during off-peak periods. Before your first withdrawal, your KYC verification must be fully approved. The minimum withdrawal amount is Rs 500. There are no cb888-side fees on standard withdrawals, though EasyPaisa may apply its own transaction charges depending on your account type.

Yes. cb888 supports withdrawals directly to Pakistani bank accounts, including HBL, UBL, MCB, and Meezan Bank, among others. Bank transfer withdrawals typically take 1 to 3 business days to appear in your account, depending on your bank's processing times. You will need to add and verify your bank account details in the Cashier section before initiating a bank withdrawal for the first time.

cb888 does not charge any platform-side fees on deposits or withdrawals for standard transactions. However, your payment provider — whether JazzCash, EasyPaisa, or your bank — may apply their own transaction fees or interbank transfer charges. cb888 recommends checking your payment provider's fee schedule if you are making large or frequent transactions to avoid unexpected charges on your end.

Yes — PSL (Pakistan Super League) cricket betting is one of the most popular features on cb888. During PSL season, you will find pre-match and live in-play betting markets covering match winner, top batsman, highest partnership, total runs, and many more markets per fixture. cb888 also covers international cricket including Pakistan national team Test matches, ODIs, and T20Is across all major tournaments.

Yes. cb888 has a dedicated live casino section featuring real-time games streamed from professional studios. Available live dealer games include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, and Live Teen Patti — games that are especially popular with South Asian players. All live dealer tables on cb888 are operated by licensed third-party game providers and use certified random outcomes.

All casino games on cb888 use Random Number Generator (RNG) technology that is independently tested and certified by third-party auditing laboratories. This guarantees that game outcomes are genuinely random and cannot be manipulated by cb888 or any other party. Each game's theoretical Return to Player (RTP) percentage is available in the game information panel so you can make informed decisions about which games to play.

Yes. The cb888 platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open cb888.today in your phone's browser and the site adapts automatically to your screen size. All games, including slots, live casino tables, and cricket betting, are available in full on mobile with no functionality removed compared to the desktop experience.

A wagering requirement (also called a rollover requirement) means you must wager the bonus amount a specified number of times before any bonus-derived winnings can be withdrawn as cash. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in total bets using that bonus before withdrawing. Full wagering conditions for each cb888 promotion are listed on the individual promotion's terms page.

Yes. cb888 regularly runs free spin promotions on featured slot games, including welcome packages for new players and reload offers for returning players. Free spins are typically awarded on specific titles such as Gates of Olympus or other featured games in the cb888 slot lobby. Any winnings generated from free spins are subject to the wagering requirements stated in the promotion terms — always read these before claiming.

Yes. cb888 operates a tiered loyalty programme that rewards players for their ongoing activity on the platform. As you play, you accumulate loyalty points that can be exchanged for bonus credits or other rewards. Higher tiers unlock benefits such as faster withdrawals, dedicated account management, exclusive promotions, and higher deposit limits. Details of the current loyalty programme tiers and point rates are available in your cb888 account dashboard.

Most cb888 withdrawals process within the timeframes listed in our Cashier section. If your withdrawal has been pending for longer than the stated window, first check that your KYC verification is fully approved and that your payment details are correctly entered. If everything looks correct, contact cb888 support via live chat with your withdrawal reference number — our team will investigate and update you promptly.

To self-exclude from cb888, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. You can select a temporary exclusion period (6 months, 1 year, or 5 years) or request a permanent exclusion. Self-exclusion takes effect immediately — your account is locked and all marketing communications are stopped at once. Alternatively, contact cb888's 24/7 live chat support and a team member will action the exclusion for you immediately.

cb888 operates under an international online gaming licence and serves Pakistani players as part of its licensed international operations. The platform adheres to the responsible gaming standards and player protection requirements mandated by its licensing authority, including mandatory KYC verification, age restriction enforcement, and responsible gaming tools. All player data and financial transactions on cb888 are protected by 256-bit SSL encryption.

If you feel your gambling is no longer within your control, the most important step is to act immediately rather than waiting. Log in to cb888, go to Account Settings, select Responsible Gaming, and activate a cooling-off period or self-exclusion — these tools work instantly. You can also contact cb888's 24/7 live chat support for immediate assistance. If you need additional help beyond what cb888 can provide, please reach out to a qualified counselling service in your city.

The fastest way to reach cb888 support is through the live chat feature available 24 hours a day, 7 days a week on the cb888 platform. For non-urgent enquiries, you can also reach the support team by email at [email protected]. cb888 support agents are familiar with the specific needs and questions of Pakistani players and can assist in English. Average live chat response time is under two minutes during peak hours.